Working with Choice

We are always on the hunt for fashionable individuals, with varying skills and the motivation to succeed. If you think you have got what it takes then why not send your CV in today. The perfect job could be just a click away.

Email: careers@choicestore.com


Current Vacancies

Customer Service Operations Assistant
Location: Head office - Romford
40hrs a week (Mon-Fri)

Summary of position

Choice is recognised as one of the UK’s leading independent retailers, stocking a vast selection of men’s and women’s brands. We are currently seeking a hard-working, self-motivated and enthusiastic individual to join our busy e-commerce team. The ideal candidate will be pro-active with a passion for delivering outstanding customer service. This is a demanding and high-pressure position that requires excellent people and communication skills, flexibility, attention to detail and a strong level of organisation.

Main duties and responsibilities

Liaising with customers via email and telephone correspondence.

Fraud checking and validating orders

Dealing with/escalating customer complaints.

Responding to customer feedback.

Working closely with our dispatch department.

Administration of return items and processing refunds/exchanges

Working with our UK and international couriers

Liaising with our physical stores and communicating with colleagues at all levels.

Potential candidates should possess a keen interest in fashion with some relevant work experience in an office environment. You must be competent in composing emails and communicating with customers verbally as well as written. You should also have the ability to multitask and manage time efficiently with a friendly ‘can do’ attitude. All candidates will ideally be educated to A-Level or above.

Benefits include 28 days paid holiday per annum (including public bank holidays), paid overtime substantial staff discount, company pension and a fun working environment!
If you feel that this role is the perfect fit for you then please send in a copy of your CV.
Please note: Due to the volume of applicants only candidates that will be put forward for interview will be contacted.

If you feel that you would be a good fit and you are looking for a fun and exciting new challenge, please send in your CV and an example from your portfolio.

Please note: Due to the volume of applicants only candidates that will be put forward for interview will be contacted.