Items must be unused and re-sellable as new, including undamaged packaging. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.
Please ensure to enclose your ORIGINAL INVOICE as proof of purchase, any item(s) returned without proof of purchase will be refused. The returns table on the back of the invoice must be filled out accordingly.
Online Returns Department
PO BOX 2892
Alternatively, Choice Store has partnered with Royal Mail to make returning your online orders effortless and free! A returns label will be supplied within the order which will simply need to be applied to the front of the returns parcel and taken to any Royal Mail post office.
All items must be sent back within 14 days of receipt, but in light of the Christmas period, we have extended the returns period for all orders ordered from 31/10/17 to 14/01/18. We recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility until a signature by Choice has been obtained. We advise for you to obtain a certificate of postage for your records.
Please note: In the interests of hygiene, we do not offer returns of any form on pierced jewellery, underwear and swimwear.
This returns information refers to online purchases only and is inclusive of sale items. For instore purchases, please refer to the instore policy or contact our instore customer services department at email@example.com
All refunds will be issued to the original method of payment. Please allow three working days from receipt of the returned goods for a refund to be actioned. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow 3-5 working days for this to show in your available funds. This may vary dependent on your bank.
Please ensure to tick the refund box on the returns form which is on the back of the original invoice and send this back with the item(s).
Please allow up to three working days from receipt of the return goods for the replacement to be dispatched.
Please note that if we do not have the available stock for the requested exchange, a refund will automatically be processed and a confirmation email will be sent.
Please ensure to state the replacement style, size and colour on the returns form which is situated on the back of the original invoice.
We are only able to exchange like-for-like items (of the same monetary value).
- Faulty Items
Unfortunately, some items are not as they are supposed to be. If you believe you may have received a faulty item please send it back to the returns address below:
Online Returns Department
PO BOX 2892
Once we have received your item it will be assessed and a member of the returns team will be in touch accordingly.
Please ensure to fill in the relevant section on the returns form which is situated on the back of the original invoice. We do not offer free returns on exchanges or refunds, however, if your item is deemed faulty upon assessment Choice will refund all postal charges incurred, please ensure to enclose proof of postage otherwise we will be unable to reimburse your costs.
- International Returns
If you are an international customer, any items purchased after 31/10/17 must be sent back to us before 14/01/18.
To arrange a return, you must contact firstname.lastname@example.org stating your order number and the reason for return. Once your return has been approved, you will be provided with an RMA number.
Please note, all international returns are at the customers own cost.