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Delivery

Payment
Return/Exchange Policy
Shipping and Delivery
Updating Account Information
Payment Promotion And Pricing

Contact Us
 

Online

If your enquiry is regarding your online experience with Choice, please view our Delivery & Returns and Terms & Conditions sections for assistance.

If you still require further assistance or have any comments or suggestions regarding the site and our service, please email customerservices@choicestore.co.uk. We endeavour to respond to all emails within 48 hours (excluding weekends and bank holidays).

Tel: 01708 742231 option 2

Instore

If your enquiry is regarding an in store query, please contact the in store customer services department on- 

email: returns@choicestore.co.uk

Tel: 01708 742231 option 3

The department is open Monday-Friday, 9am-5pm, excluding Bank Holidays.

Choice Online Customer Service

If you would like to contact our online Customer Service Department, you can email  customerservices@choicestore.co.uk

Or you can write to the Customer Service Department at:

Customer Service Department
Choice Ltd
PO BOX 2892
ROMFORD
RM7 1LR

Contact Number: 01708 742231 (option 2)

The department is open Monday to Friday, 9.00am to 5.00pm, excluding Bank Holidays.

 

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Delivery

  All products, wherever possible, will be dispatched to you the next working day subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow up to three working days for your order to  to be dispatched. We will contact you within 48 hours of placing your order if there is a delay or items are out of stock.

The standard UK delivery charge per order is FREE. Please visit the delivery and returns page for International postal rates and charges.

Delivery will be made by Royal Mail within 3-5 working days of the dispatch of the goods from the Choice distribution centre. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel, please email us at 
customerservices@choicestore.co.uk and we will either track your shipment for you or email you a tracking number which can be used on the Royal Mail website - www.royalmail.com/track-trace.

Deliveries will be made between the hours of 8am and 6pm, Monday to Friday. Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or Bank Holidays. All deliveries require someone to be present to accept and sign for the delivery. Royal Mail will make one attempt at delivery. After an unsuccessful delivery they will leave a card advising of the consignment number, date and time of attempted delivery and the address of the nearest Royal Mail depot. They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the goods; they will be returned to us. If Online Customer Services receive no contact from you regarding this order within a further five days, the payment will be refunded minus our delivery charge.

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Payment

Payment can be made securely online by Visa, MasterCard, American Express or Maestro/Switch debit cards. The online order shall not be deemed accepted until we have received your valid credit or debit card payment details and we have confirmed that your card issuer had authorised payment for your online order. We reserve the right to refuse any order placed and in such instances you will be informed by e-mail. Refusal may occur where the product is unavailable or we are unable to obtain authorisation for your payment. When we accept your order we will confirm acceptance via an email to the address you supplied at the time of placing the order.

All reasonable efforts will be made to update the website of any price changes as they occur. Should you place an order and the price of any product is discovered to be incorrect we will contact you advising you of the correct price of the goods. You can then reconfirm or cancel your order. If you place an order and the price of the item(s) you ordered has changed since ordering we will not refund the difference or honour the lower price.We will not be held liable for any financial or consequential loss arising from an incorrect price being displayed on the website.

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Return/Exchange Policy

Unsuitable items purchased from the Online Store may be refunded or exchanged by returning the goods to the Online Returns Department. Please include your original receipt in the returned parcel and complete the returns slip printed on the reverse of your dispatch note.

Please send all returns to:

Online Returns Department
Choice Ltd
PO BOX 2892
ROMFORD
RM7 1LR

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached and in re-sellable condition. We do not accept any item with any indication that it was used or purposefully damaged. In such cases, the item will be returned to the purchaser.

In the interest of hygiene we do not offer refunds on pierced jewellery, underwear and swimwear.

 

If you wish to receive a refund we will re-credit the original purchaser’s credit or debit card for the sum paid less the postal costs. Please allow three working days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to ten working days for the funds to reflect on your account.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

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Shipping and Delivery

Delivery

All products, wherever possible, will be dispatched to you within 2-5 working days subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow 3-5 working days, once your order has been accepted, for it to be dispatched. We will contact you within 48 hours of placing your order if there is a delay or items are out of stock.

Insurance

Choice Ltd insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Choice Ltd and transfer of responsibility in the same way.

UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Choice Ltd is unable to advise the amount this may be.

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Updating Account Information

You can log in to your Choice Store account by clicking the 'Log In' link on the top right corner of the home page. Once you have logged in you will be able to alter your contact information, billing address, newsletter information, newsletter subscriptions and personal information.

Viewing Orders

To view your order(s) log in to your Choice Store account and click on the 'my orders' tab on the left of the page.

Payment Promotion And Pricing

The prices on choicestore.co.uk include VAT at the current rate. We reserve the right to alter prices at any time. If we discover an error in the price or product description then we are able to take whatever action we deem necessary to correct it. Any percentage discounts are exempt from sale items.

If you place an order and the price of the item(s) you ordered has changed since ordering we will not refund the difference or honour the lower price.

Occasionally we may run online exclusive web prices or promotions and in turn the Choice Ltd retail stores may run competitions and promotions that are not available online. With this in mind you may sometimes find that prices in store and online are different. If this happens we will not honour the reduced price. Promotional Codes may not to be used in conjunction with any other offer or promotion. [The Website is updated regularly and Promotional Codes may only be used in relation to clearly demarcated Qualifying Items at the time of placing the Order.]

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Registered company number: 02812899
VAT number: 15 64 19 596