Items must be unused and re-sellable as new, including undamaged packaging. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.
Please ensure to enclose your ORIGINAL INVOICE as proof of purchase, any item(s) returned without proof of purchase will be refused. The returns table on the back of the invoice must be filled out accordingly.
*Please note, any orders placed online can not be returned/exchanged in our stores.
Please return all goods to:
Online Returns Department
PO BOX 2892
Alternatively, Choice Store has partnered with Royal Mail to make returning your online orders effortless and free! A returns label will be supplied within the order which will simply need to be applied to the front of the returns parcel and taken to any Royal Mail post office. This only applies to orders over £200. You will not receive a free returns label with orders under £200.
For UK Online Orders, returns are able to be processed provided that the item(s) are returned within 14 days of receipt. We recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility until a signature by Choice has been obtained. We advise for you to obtain a certificate of postage for your records.
Christmas Returns Policy – Items purchased online from the 1st October 2019 are able to be returned up until the 15th January 2020 as part of our extended Christmas returns policy.
Please note: In the interests of hygiene, we do not offer returns of any form on pierced jewellery. We do accept underwear & swimwear returns, however, they must be unworn and have the hygiene sticker intact on return.
We reserve the right to refuse any returned/exchanged item that does not meet reasonable condition and quality standards upon inspection, and any item that is deemed defective and/or damaged at the fault of the customer.
This returns information refers to online purchases only and is inclusive of sale items. For in-store purchases, please refer to the in-store policy or contact our in-store customer services department at email@example.com